In 2020, Sonke Telecommunications placed their trust in Exaware by selecting our complete solution of ExaNos integrated into advanced routers for their core networking technology stack. Sonke Telecommunications is a leading provider of advanced communication services based in South Africa, has been at the forefront of delivering innovative solutions to their customers across the continent. This decision marked the beginning of a partnership aimed at enhancing Sonke's network infrastructure for peering.
Why Sonke Telecommunications chose Exaware?
Sonke Telecommunications chose Exaware because we offered the proven, carrier-grade, feature-rich, high-scale solution with the same functionality at an attractive value proposition as a disaggregation solution.
1. Up to 70-75% lower TCO with significant OPEX and CAPEX savings
2. Unified software platform from access to core
3. Open architecture for applications add-ons and programmability
4. High-scale routing control plane - from 120G to 1,300 Tb
The Challenge
Fast forward to 2024, Sonke faced a significant network challenge due to traffic growth as a result of customer-side service needs. To address this, an upgrade of outdated technology and machines was required on a live network as technical traffic handling was already starting to show high-volume overload risk alerts. Exaware’s commitment to its client ensured and allowed for flexible support contracting without delaying the implementation of the project. Exaware's commitment to excellence drove us to step in and provide immediate assistance. Our expert Support team quickly diagnosed the technical challenges and commenced resolution within a few hours.
The Solution
Exaware's quick response made a big difference. We helped Sonke install the latest stable and upgraded technology build, and then closely monitored performance for 15 days to ensure everything was running smoothly. During this time, we discovered some hardware compatibility issues.
Deep Investigation
Although hardware issues are usually outside a Network Operating System (NOS) vendor's responsibilities, we conducted a thorough investigation to identify the problems. We worked closely with Sonke to pinpoint the issues and guided them through the resolution process. Our efforts paid off, and the solution ran smoothly and error-free for an impressive 33 days with us actively monitoring the deployment.
Impact and Results
This success had a ripple effect. Sonke's confidence in Exaware's support capabilities was not only restored but strengthened. Witnessing our commitment and effectiveness, Sonke Telecommunications decided to extend their support maintenance contract for additional devices. By renewing their service contract, Sonke saved a significant amount of money, as we recommended fit-for-purpose purchases ensuring value for money. This decision ensured continued excellence in their network operations and reinforced our role as a trusted partner.
Conclusion
The Exaware-Sonke Telecommunications success story is a testament to our unwavering commitment to customer success. We transformed a challenging technical situation into a triumph, highlighting our dedication to delivering innovative solutions and exceptional support. Our collaboration with Sonke exemplifies our mission to be a reliable partner in technological advancements.
We look forward to many more years of successful partnerships and continued excellence in network operations.
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